Did you receive a notification from PNC?

Did you receive a notification from PNC?

You may have received a letter from PNC regarding changes to mortgage processing with EarnUp. There is no need to worry and you do not need to do anything. 


The letter from PNC contained inaccuracies. EarnUp can and will continue to make your mortgage payments to PNC. Despite the incorrect statements in the letter from PNC, EarnUp will continue to be sending your mortgage payments to PNC electronically and PNC will continue to receive them with no disruption. There will be no change in service or timing of your personalized debit and payment schedule.


As always, to ensure the highest level of service, please contact EarnUp directly if you are notified of any changes to your loan, such as a payment amount change due to escrow updates or if your loan is being transferred. With this information, we can ensure your account is updated and your payments are directed accordingly. You may contact EarnUp via your EarnUp online account or sending a request via https://support.earnup.com/.


If you have additional questions, please submit a ticket on the previous page.